FAQ's

Custom and personalized orders
On the product page, before you add the product to your cart, enter the details (such as Name and/or Date) in the text box directly below "Optional Message to Joyful Moose"

When will my order ship?
Our items are made to order - currently items are ready to ship in 1-5 business days. Shipping usually takes another 2-3 business days before your order will arrive.

Sending a Gift?
On the item page, before adding to cart look for the section titled "Gift Options"
To add gift wrap for $5 check the box that says "Yes, add Gift Wrap for $5"

Gift cards are no charge, simply type your message in the text area below "Gift Message?"

NO INVOICES ARE INCLUDED WITH ANY OF OUR SHIPMENTS.

Return Policy?

Our return policy is within 14 days of delivery you must contact us. We must receive the items back to us within 21 days of delivery.

The following items can't be returned or exchanged
Because of the nature of these items, I can't accept returns for:
Custom or personalized items

Conditions of return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping
To return your product, please contact us for return authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.